Last updated: March 31, 2026

At CrowdLinks Store, we are committed to delivering high-quality crowd marketing services. This Refund Policy outlines the conditions under which refunds or replacements may be issued.

1. Service Guarantee
We provide a 30-day guarantee on all published links from the date of publication. During this period, if a link is removed or does not meet the agreed technical specifications, we will replace it free of charge.

2. Free Replacement
You are entitled to a free replacement in the following cases:

• The link does not comply with the agreed technical brief (TZ)
• The link is deleted or removed within the guarantee period (up to 30 days after publication)
• The content of the comment does not match the approved sample
• The placement was made on a platform not meeting the agreed quality parameters

To request a replacement, contact your manager or email us at crowdlinks.store@gmail.com with your order number and a description of the issue.

3. Partial Refund
A partial refund may be issued if:

• A portion of the ordered links cannot be placed due to availability constraints on agreed platforms, and no suitable alternative is found
• The service was only partially completed before a mutual agreement to terminate the order

The refund amount will be proportional to the undelivered portion of the order.

4. Full Refund
A full refund will be issued only if:

• No work has been started on your order after payment
• CrowdLinks Store is unable to commence the order due to internal reasons

Refunds are not available once work on the order has commenced unless otherwise agreed in writing.

5. Non-Refundable Cases
Refunds will not be issued in the following situations:

• The order was completed in accordance with the agreed TZ
• The client changes the scope or requirements after the order is completed
• Dissatisfaction with SEO results or search engine ranking changes — crowd marketing is one factor among many affecting rankings
• The client fails to provide necessary information to commence work within 14 days of payment

6. Refund Process
Approved refunds are processed within 7–14 business days to the original payment method. Processing times may vary depending on the payment provider.

7. How to Request a Refund
To submit a refund request, please contact us via:

• Email: crowdlinks.store@gmail.com
• Telegram: @crowdlinks_store
• Phone: +380 (95) 828 03 60

Please include your order number, payment confirmation, and a clear description of the issue.

8. Changes to This Policy
We reserve the right to update this Refund Policy at any time. The current version will always be available on our website.